Last week in Part 1 of How to Select your Financial Advisor, I discussed background and compensation. This week I go over the questions to ask to deteremine the firms level of service and philosophy.
Services
First, you need to consider what are your needs? You want a long-term relationship with your advisor, and remember, your current needs will be different than what your needs will be in 5, 10, or 20 years. Can your financial advisor handle the different situations that will arise during your lifetime?
We can break down service into two subsets; financial planning and investment management.
Financial Planning
What type of services does your firm provide?
Are there areas in which you’re an expert?
Are their areas in which you’re particularly strong or weak and if you cannot cover a particular need of mine, how will this situation be handled?
Comprehensive financial planners provide various services to their clients. Your financial life isn’t limited to investments – your advisor shouldn’t be either. By providing planning services for estate, insurance, investment, retirement, and tax planning to name a few, chances are your advisor will have the knowledge help you. Advisors that handle only investments may not see the whole picture.
Investments
May I see a sample of the work that you have performed?
Obviously, personally identifying information would need to be removed, but this tells the advisor you mean business.
What do you think of index funds and ETF’s?
If they are commission based you want to find out what they think of index fund and ETF investing. The biggest chunk of many advisor’s income is sales charges from non-index mutual funds (remember this is bad!!!). If the advisor lists reasons why he doesn’t think index and ETF’s are a good option, then look for another advisor.
How frequently would you tend to make new recommendations or adjustments to my plan?
99.9999% of the time there are not significant changes to portfolio on a year to year basis. Yes, there is reallocating and changes to due economic conditions, but generally you should be wary of any advisor that moves you in and out of investments on a daily, weekly, or even monthly basis.
How will you track my portfolio’s performance, risks, tax exposure, etc?
It’s important to know that your advisor isn’t putting your portfolio on autopilot. At J.H. White Financial monthly statements are sent from TD Ameritrade and we send quarterly statements that provide portfolio performance since we’ve managed the portfolio. The rest of the answer to this question is in the next one.
Can I see a copy of the Investment Policy Statement?
If they don’t have ‘em, don’t use ‘em. It’s a simple, yet important, document that lays out the objectives, goals, needs, wishes, specifications, allocation, and anything else for the portfolio. No fluff, pretty charts, graphs, or typical pictures of a retired couple enjoying their fortune, (disclaimer – I have pictures like that on my website – but give me a break I’m a financial planner I still need to project that image of success somewhere!!) just the facts. There are no surprises or questions on why or how your money is being invested. All advisors worth anything should have an Investment Policy Statement.
Philosophy
How often do you contact and meet your clients?
Good financial advisers check in and meet with their clients periodically. We require an annual meeting at a minimum. Typically we see clients 2 or 3 times per year and communicate further with them through email/phone.
Are you a Fiduciary?
What the is a Fiduciary? It’s when the advisor shall exercise his/her best efforts to act in good faith and in the best interests of the client. The advisor shall provide written disclosure to the client prior to the engagement of the advisor, and thereafter throughout the term of the engagement, of any conflicts of interest which will or reasonably may compromise the impartiality or independence of the advisor. The advisor, or any party in which the advisor has a financial interest, does not receive any compensation or other remuneration that is contingent on any client’s purchase or sale of a financial product. The advisor does not receive a fee or other compensation from another party based on the referral of a client or the client’s business. Find out if your advisor is one, you would be shocked at how many aren’t.
I’ll say this again, please share this information with friends and family. It could save them a lot of aggravation, time, and money.
{ Comment }